Webhook: INCIDENT_PRIORITY_CHANGED

Sent when an Incident's priority changes. Supported priorities are MINOR, NORMAL, MAJOR, and CRITICAL.

{
  "entityId": "4adbc000-3095-42f3-bddd-d8a1da1ab2bd",
  "type": "INCIDENT_PRIORITY_CHANGED",
  "createdAt": "2026-08-13T10:20:00.000Z",
  "data": {
    "operation": "UPDATE",
    "current": {
      "id": "4adbc000-3095-42f3-bddd-d8a1da1ab2bd",
      "organizationId": "9864d894-699a-4a00-8d4c-ae181215d721",
      "name": "Broken lobby window",
      "description": "Window next to the main entrance is cracked.",
      "typeId": "b419c511-a4ac-4904-b836-632b3fd6d9a4",
      "categoryId": "ca284c13-10bc-4318-9ca2-e77705512425",
      "stateId": "1e86aa2d-717a-46db-a73b-c760fb44869d",
      "priority": "CRITICAL",
      "locationId": "20553a15-51df-4266-88c2-1067c2d1f0e8",
      "pointId": null,
      "assigneeId": "a60b0a09-344f-4232-80dc-9a039cdd5934",
      "occurredAt": "2026-08-13T09:30:00.000Z",
      "mediaIds": [],
      "tags": ["safety", "broken-window"],
      "clientRequestId": "91000000-0000-0000-0000-000000000001",
      "latitude": 53.9023,
      "longitude": 27.5619,
      "externalId": "FACILITY-2041",
      "createdBy": "b4b48940-d927-4d93-8a69-9e1a32ee96ca",
      "createdAt": "2026-08-13T09:35:00.000Z",
      "lastModifiedBy": "b4b48940-d927-4d93-8a69-9e1a32ee96ca",
      "lastModifiedAt": "2026-08-13T10:20:00.000Z"
    },
    "previous": {
      "id": "4adbc000-3095-42f3-bddd-d8a1da1ab2bd",
      "organizationId": "9864d894-699a-4a00-8d4c-ae181215d721",
      "name": "Broken lobby window",
      "description": "Window next to the main entrance is cracked.",
      "typeId": "b419c511-a4ac-4904-b836-632b3fd6d9a4",
      "categoryId": "ca284c13-10bc-4318-9ca2-e77705512425",
      "stateId": "1e86aa2d-717a-46db-a73b-c760fb44869d",
      "priority": "MAJOR",
      "locationId": "20553a15-51df-4266-88c2-1067c2d1f0e8",
      "pointId": null,
      "assigneeId": "a60b0a09-344f-4232-80dc-9a039cdd5934",
      "occurredAt": "2026-08-13T09:30:00.000Z",
      "mediaIds": [],
      "tags": ["safety", "broken-window"],
      "clientRequestId": "91000000-0000-0000-0000-000000000001",
      "latitude": 53.9023,
      "longitude": 27.5619,
      "externalId": "FACILITY-2041",
      "createdBy": "b4b48940-d927-4d93-8a69-9e1a32ee96ca",
      "createdAt": "2026-08-13T09:35:00.000Z",
      "lastModifiedBy": "b4b48940-d927-4d93-8a69-9e1a32ee96ca",
      "lastModifiedAt": "2026-08-13T09:35:00.000Z"
    }
  }
}

Read data.previous.priority and data.current.priority for the before-and-after values. Use data.current.lastModifiedBy for the user recorded for the change; no top-level userId is delivered.